Privacy Policy

Last updated: October 2026

At UKDP Solutions, we take your privacy seriously. This policy explains what personal information we collect, why we need it, how we use it and how we keep it safe.

It also explains your rights under UK data protection law and how to contact us if you have any questions.

Who we are

UKDP Solutions is the trading name of UK Drainage Claims Ltd, a company registered in England and Wales under company number 06985399.

Our registered office and head office are at Rayns House, Watermead Business Park, 1 Rayns Way, Syston, Leicester, LE7 1PF.

UK Drainage Claims Ltd is authorised and regulated by the Financial Conduct Authority (FCA), registration number 581255.

We are responsible for how the personal information covered by this policy is collected and used.

If you have any questions about your personal information, you can contact us:

Email: info@ukdpsolutions.co.uk
Telephone: 0800 028 9903

What information we collect

The information we collect depends on how you use our website and services.

When you contact us or complete a website form

We may collect your name, email address, telephone number, postcode, property address and any information you include in your message.

Our Eligibility Checker and Nutrient Neutrality forms may also ask for details about your property, drainage system and insurance cover.

When you arrange a survey or drainage work

We collect the information needed to assess and carry out the work. This may include your contact details, property address, site visit notes, photographs, survey reports and CCTV drainage footage.

When we help with an insurance claim

We may collect your insurance policy details, insurer's name, claim reference and correspondence relating to your claim.

When you subscribe to our newsletter

We collect your email address so we can send you updates.

When you visit our website

We may collect information about how you use our website, including the pages you visit, how long you spend on them, your browser and device type, and your approximate location.

Some of this information is collected using cookies. You can find more details in our Cookie Policy.

You don't have to give us your information, but we need your contact details to reply to you, and details of your property to quote for or carry out work.

We do not ask you to provide health information or other sensitive personal information through our website forms. Please avoid including this information in your messages.

How we use your information

We only use your personal information where we have a lawful reason to do so.

To respond to enquiries and provide our services

We use your information to answer questions, assess your requirements, prepare quotations, arrange surveys and carry out drainage work.

Our lawful basis is taking steps towards a contract at your request or fulfilling an existing contract.

To assist with insurance claims

We use relevant information to help with insurance claims, communicate with insurers and loss adjusters, and carry out work on their behalf.

Depending on the circumstances, our lawful basis may be fulfilling a contract, complying with our legal obligations or pursuing legitimate business interests.

To maintain business and regulatory records

We keep records relating to completed work, invoices, guarantees and insurance claims.

This helps us meet our tax, accounting and regulatory responsibilities, as well as honour our guarantees.

Our lawful basis is compliance with legal obligations or our legitimate interests.

To send newsletters

If you subscribe to our newsletter, we use your email address to send you updates.

We rely on your consent, which you can withdraw at any time using the unsubscribe link in our emails.

To improve our website

With your consent, we use analytics cookies to understand how visitors use our website and identify areas for improvement.

You can change your cookie preferences at any time.

We don't make decisions about you by automated means alone. The Eligibility Checker's result is a guide, not a decision on your claim.

We sometimes need to share personal information with other organisations to provide our services.

These may include:

Insurers, loss adjusters and warranty providers: When we are helping with a claim or carrying out work on their instructions.
Engineers and approved contractors: When they need information to complete work at your property.
Technology and service providers: Companies that support our website, communications, customer records and day-to-day operations. These include Vercel, Supabase, Resend, Google Analytics and the systems we use to manage customer records.
Other SML Group companies: Where their involvement is needed to provide our services.
Regulators and public authorities: Including courts, regulators and the police, where disclosure is required by law.

We only share information that is necessary for the relevant purpose.

We do not sell your personal information.

Sharing information outside the UK

Some of our technology providers may process or store information outside the UK.

Where personal information is transferred internationally, we take steps to ensure appropriate protections are in place, in accordance with UK data protection law.

These may include transfers to countries recognised as providing adequate data protection or the use of approved contractual safeguards, such as the UK International Data Transfer Agreement.

How long we keep your information

We keep personal information only for as long as it is needed for the purpose it was collected, including any legal, regulatory or contractual requirements.

Job records, reports, invoices and claim files are kept for as long as our tax, regulatory and guarantee obligations require. Newsletter subscriptions are kept until you unsubscribe.

When information is no longer needed, we securely delete it or anonymise it.

Your rights

Under UK data protection law, you have rights over how your personal information is used.

Depending on the circumstances, you can ask us to:

Access your information: Request a copy of the personal information we hold about you.
Correct your information: Ask us to update anything that is inaccurate or incomplete.
Delete your information: Ask us to remove information where there is no legal reason to keep it.
Restrict how we use it: Ask us to limit the processing of your information in certain circumstances.
Object to its use: Challenge certain ways we process your information.
Transfer your information: Request that eligible information is provided to you or another organisation in a commonly used, machine-readable format.
Withdraw consent: Stop any processing that relies on your consent, including newsletters and optional analytics cookies.

Withdrawing consent does not affect any processing carried out before you withdrew it.

Some rights are subject to legal exceptions. For example, we may need to retain certain records to meet our regulatory or accounting obligations.

To exercise your rights, email info@ukdpsolutions.co.uk.

We normally respond within one calendar month. Requests are generally free of charge, although the law allows exceptions in certain circumstances.

Making a complaint

If you have concerns about how we handle your personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: ico.org.uk
Telephone: 0303 123 1113

How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

These measures include encrypted connections on our website, restricting access to people who need the information for their work, and requiring our service providers to maintain appropriate security standards.

Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change.

The latest version will always be available on this page, with the date of the most recent update shown at the top.