Drainage Insurance Claims

Many property owners are unaware that building insurance policies typically provide cover for damaged off-mains drainage systems, such as septic tanks, sewage treatment plants, cesspits and soakaway systems. Since 2009, we have helped countless customers save thousands of pounds by getting the costs of repairing or replacing their damaged drainage system covered by their building’s insurance policy.

We could save you thousands of pounds by claiming against your existing building insurance, and best of all, we take care of the whole process for you.

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The Claims Process

1

Give us a call and we’ll gather the information we need from you, and check that you have the right cover in place.
2

We’ll visit your property for a thorough investigation of your drainage system, to find out exactly what’s happening, and to ascertain whether the damage will be covered by your policy.
3

We’ll create a report – this will be thorough and detailed to satisfy exacting insurance industry standards.
4

We’ll register the claim on your behalf, and handle all ongoing communications with the insurer including meeting with their representatives at your property and handling any technical questions they might have.
5

We’ll negotiate the settlement of your claim, ensuring that any works agreed will provide you with a long term solution, and that they are fully compliant with all applicable rules and regulations.
6

We’ll get the required works booked in with our local contractor partner, running through everything with you prior to any works starting. We won’t sign off until you confirm you are satisfied with the works carried out.

Eligibility Checker

Why pay when you could already be covered? We are a friendly team of specialists with decades of combined experience in off mains drainage claims.

Insurance Eligibility Checker

What type of damage is typically covered?

We’ve compiled a list of the types of damage typically covered by insurers. Don’t worry – we’ll be able to determine if you are covered by asking some questions. If we aren’t sure then we’ll send a friendly field engineer out to have a look. We only present claims that we are convinced are valid.

Common problems you could be covered for:

  • Tree root damage
  • Ground movement
  • Collapsed Baffle
  • Damage caused by a vehicle
  • Damage to Dip Pipes
  • Hydrostatic pressure

You can read more about common problems over in the blog…

Top Ten Septic Tank Problems

Not your typical claims management company

  • We only present claims that our investigations show are valid and likely to be successful.
  • We uniquely combine knowledge of the insurance policies with Septic Tank expertise. That means we will always make sure you get a resolution that is compliant and fit for purpose.
  • We will continue to manage your claim all the way through to appealing incorrect rejections to the Financial Ombudsman Service.
  • We have a dedicated team of claims handlers who will keep you informed and up to date on the progress of your claim.
  • We are authorised and regulated by the Financial Conduct Authority (FRN 581255), so you can rest assured that we have all the necessary permissions to liaise with your insurer on your behalf.

Explore our Services

Sewage Treatment
cesspit iconCesspits
SoakawayDrainage
septic tank iconSeptic Tanks
insurance iconInsurance
drainage survey iconDrainage Surveys
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