At UKDP we pride ourselves on delivering the best possible service to our customers - whether we’re helping a property owner dealing with a stressful drainage problem, or assisting a customer in understanding what buying a property with a septic tank means. No two situations are the same, and our team are focused on making sure we get the best outcomes for our customers, no matter how complex the situation. Find out here how we’ve helped some of our lovely customers, who were glad to have the UKDP team on their side.
In December 2015 I found that my septic tank had stopped working, I employed a local drainage company to inspect the tank and find what was wrong with it and correct the fault. The said company carried out an inspection of the tank and surrounding drainage fields and reported that the tank had sustained accidental damage to baffles. The drainage company then approached my insurance company but also Rob Brindley at UKDP and the process of placing the matter with my insurance company began. My insurance company sent out a loss adjuster (who advised the claim should be declined)
After 11 months of having no working toilet, my insurance company have admitted liability and our septic tank is being replaced.
Both my wife and myself are indebted to Rob and his team at UKDP not only for their splendid persistence, the constant & friendy support and continuous communication at every step of the way!
— Mr & Mrs R, Northern Ireland
Amber, many thanks for making this process so painless for me. You have been incredibly efficient and professional throughout, this is rare and highly valued. Do share this fan mail with your boss.
— Mrs C, Kent
Dealing with UKDP has been completely hassle free from start to finish. Not only were we kept informed of progress of our claim at regular intervals, Rob was exceptionally supportive and very effective in settling our claim in a very short space of time prior to completion on our house sale. I couldn't thank UKDP enough and would not hesitate in recommending their services to any of my friends or colleagues. Thanks very much once again. We complete on Thursday - but it wouldn't be happening without your help.
— Dr H, Surrey
I was referred to UKDP by the drainage contractor I approached to get a quote for repairing my septic tank. UKDP undertook a survey of drainage system and septic tank and followed through the subsequent claim with my insurers, keeping me informed at all times. Despite my insurance company initially repudiating my claim, UKDP persevered to a successful conclusion, even obtaining compensation for me from the insurance company. Had I been dealing with my insurance company direct, without the specialist knowledge of UKDP, I doubt if I would have reached a successful outcome. Thank you UKDP for your first class service and the professionalism and courteousness of all your staff.
— Mr C, Suffolk
The service we received from UKDP was outstanding!! From the very first phone call, through to the completion of the works, UKDP acted professionally, swiftly and helped us through what could have been a very stressful time. Our sincere thanks have to go to Rob Brindley in the Claims dept for his help and advice and to your technical director for his advice on the works that we had done. The team at UKDP are second to none. Thank you to everyone that was involved.
— Mr M, Kent
We wish to express our most sincere thanks to UKDP and in particular to their Senior Claims Manager, Rob Brindley, for the tremendous help and support he has given us over the last 11 months. Rob and his team have fought and won a hard battle for us over our lengthy insurance claim. They have been available on the phone every step of the way, through some very stressful moments! We really don't know how we could have managed without their friendly and professional expertise - I imagine we'd have given up! We are indeed indebted to you and cannot recommend UKDP enough to anyone facing similar septic tank problems.
— Mr & Mrs C, Norfolk