At UKDP we pride ourselves on delivering the best possible service to our customers - whether we’re helping a property owner dealing with a stressful drainage problem, or assisting a customer in understanding what buying a property with a septic tank means. No two situations are the same, and our team are focused on making sure we get the best outcomes for our customers, no matter how complex the situation. Find out here how we’ve helped some of our lovely customers, who were glad to have the UKDP team on their side.
We are completely satisfied with all aspects of the way our claim for a replacement septic tank was handled by UKDP from the initial report stage to completion of the works by EDS. Thank you.
— Mr & Mrs F, Hampshire
I was unaware of the service offered by UKDP until I was referred to them by the drainage contractor whom I had approached to get a quote for repairing my septic tank. UKDP took up my insurance claim and followed it through with my insurers, keeping me informed every step of the way and successfully ensuring that it was dealt with speedily and that the repair – a full septic tank replacement – was done in record time, as I was in the process of selling my house. I am extremely impressed by the professional, courteous and effective service provided by UKDP
— Mrs M, Berkshire
The assistance and hassle free solution that UKDP has provided has been highly valued. Sam and Rob were friendly and very professional from start to end. Thanks to their experience, knowledge and support we have had a positive outcome with our claim. Overall UKDP have delivered a high quality service. They have turned what could have been a costly and stressful experience into a pleasant customer experience. Thanks again!
— Mr A, Kent
I cannot say in words how grateful I am to Angus and Rob at UKDP for looking after me - they sorted everything out for me which was much appreciated. I had been very concerned as you know so am grateful for all your assistance. Thank you to everyone concerned.
— Ms R, Cornwall
I'm not a drainage expert, and when we knew we had a problem with our septic tank that might be the subject of a claim I engaged UKDP. We live in the north of Scotland so access to experts in this field is sparse, but we were delighted when UKDP said they had agents that operated across the UK and could help.
They sent their expert up from Nottingham to assess the issue and took the claim on. It was a complex matter but throughout the process it was dealt with with the utmost professionalism. Even when the insurance company backtracked on their offer UKDP pursued the claim through the FSA and secured payment - plus compensation!
At no point were we asked for a fee and were kept informed of progress at all times. I cannot recommend this extraordinary company highly enough; honest, professional and prompt.
— Mr J, Moray
Extremely good service all the way through the process – the claim did take some time although this was down to the insurance company and not UKDP.
— Mr J, Cornwall